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Frequently Asked Questions
Security
1. Is it safe to play at RICAPOKER?
2. Is it safe to give my credit card details over the net?
3. Why is it important that all email enquires be sent via my registered email address?
Technical
4. How do I play the games?
5. Which Internet browser programs is RICAPOKER compatible with?
6. Can I use an Apple Computer on this site?
Registration
7. How do I register an account?
8. I've lost my password, how do I access my account?
9. I've received an error while trying to register my account, what does it mean?
Accounts
10. How do I change my email address?
11. How do I change my password?
12. I have a CASH account, can I still play for free?
13. My account has become Blocked or Suspended what should I do?
14. Can I see a listing of all my financial transaction records
with RICAPOKER?
Depositing Funds into Your Account
15. How do I deposit to my account?
16. What Depositing methods are available?
17. How do I collect my winnings?
18. How do I provide Proof of Age?
19. I'm unsure as to the security and privacy of any
Identification information I provide. Can you reassure me?
20. What Withdrawal Methods are available?
21. How long will it take for my withdrawal to arrive?
Games
22. What games do RICAPOKER have?
23. What do I need to play the games?
24. Are the games free?
25. Where can I find out detailed information on the game rules?
26. How can I be sure the games are fair?
27.Where can I see my previous game play?
Promotions
28. How can I become part of the Rewards and Recognition program?
29. How can I subscribe/unsubscribe from RICAPOKER promotions and newsletters?
30. How do I find out what current promotions RICAPOKER have on offer?
31. I've just registered my account, where is my Sign Up Bonus?
Other
32. I think I might have a gambling problem, what advice can you give to help?
33. What if I have a query that is not mentioned in the FAQ's?
Security
1. Is it safe to play at RICAPOKER?
At RICAPOKER, we believe that delivering a trustworthy and secure gaming environment is just as important as
the gaming experience itself. To prevent fraudulent use of the gaming site, we have implemented many
security measures, including strict registration and password systems. All aspects of the computer system,
including the hardware and software, have been subjected to stringent checks to ensure security and integrity.
Sensitive player information is secured employing a variety of security technologies.
RICAPOKER also automatically receives and records information, on our server logs, from your browser.
This includes your IP address, and RICAPOKER Cookie information. We use this information to customize
promotions and content you see, and to fulfill your requests for certain products and services.
These cookies can ONLY be read by RICAPOKER and no other party. Players must have their browser set to
accept cookies, in order to login to their RICAPOKER player account successfully. If this site contains any
links to outside parties, RICAPOKER is not responsible for the privacy practices or content of any subsequent
site that is not identified as part of the BINGOCLIX MEDIA Group.
2. Is it safe to give my credit card details over the net?
It is safe to give your credit card details to RICAPOKER, and our financial processing partners.
All financial and personal details, are secured using state of the art technology.
3. Why is it important that all email enquires be sent via my registered
email address?
At RICAPOKER our committment to our players privacy is paramount.
For this reason we require that all account queries sent to our support are emailed from your registered
account email address. As each account has a single registered address, all legitimate account queries must
be sent from that email address to maintain our players privacy, we will not provide player or account
information to any queries sent from a non-registered email address under any circumstances.
Technical
4. How do I play the games?
Before commencing play we recommend you read through the information contained on this site. The RICAPOKER games require a
computer with the following:
Most Current Shockwave
"FLASH" 6 or greater
Most current edition of Either Internet Explorer, Netscape Navigator, or Mozilla RICAPOKER is compatible with
all Windows Operating systems as well as Linux for PC, and Apple.
5. Which Internet browser programs are RicaPoker's games compatible with?
The RICAPOKER games are compatible with IE version 6 or greater, Mozilla, Opera, Netscape version 6 or greater,
and all versions of AOL. Our Support staff shall endeavour to offer as much assistance as possible to all players.
6. Can I use an Apple Mac on this site?
Yes. Please refer point number 4.
Registration
7. How do I register an account?
To register an account with us. simply click HERE.
8. I've lost my password, how do I access my account?
If you have lost or forgotten your password you have the option of having the system send it to you via email
to your registered email account by clicking here.
Unfortunately RICAPOKER Support cannot provide your password information to you as it is not available to our
staff
9. I've received an error while trying to register my account, what does it
mean?
If you encounter a registration error -
You've missed filling in a field during the registration process - An error message will be displayed
explaining which field needs to be corrected. All fields must be filled out.
Your password is required to be at least 4 characters long.
Your User Name is also required to be at least 4 characters long.
Accounts
10. How do I change my email address?
If you have changed Internet Service Providers (ISP) and have been provided with another email address,
or if you no longer have access to the email address you previously registered in your RICAPOKER account,
you will need to update your email address to your RICAPOKER account.To change your email address:
- Sign In to your RICAPOKER account as normal.
- Click on the 'My Profile' link from the left menu.
- When the profile page appears, edit the fields you wish to modify.
- Hit the EDIT PROFILE button to continue.
11. How do I change my password?
If you can access your RICAPOKER account, please use the instructions below to change your password,
once you have signed into your account.
- Sign In to your RICAPOKER account as normal.
- Click on the 'My Profile' link from the left menu.
- When the profile page appears, edit the field(s) you wish to modify.
- Hit the EDIT PROFILE button to continue.
12. I have a CASH account, can I still play for free?
Yes! Our games allow for free play. Simply select on of the the 'Free Practice Rooms' for the game you wish to play
13. My account has become Blocked or Suspended what should I do?
At times a player will go to sign into their account and find that it has been blocked or suspended.
This message is displayed if a temporary block has been placed on a player account by the system or one
of our operators. These temporary blocks occur for a number of reasons, for example you've made an attempt
to make a deposit via your credit card and we've received a response from your bank system other than approved.
Should your account become blocked or suspended, it is a relatively simple matter to have it unblocked so
you can again resume play. Simply send an email to helpdesk@ricapoker.com requesting that we unblock your account. We shall do so when we receive your email along with any supporting
documentation or information we may request, and advise via email when you are able to sign in to your account
once more.
14. Can I see a listing of all my financial transaction records with RICAPOKER?
Yes. The information can be accessed by clicking the 'Transaction History' link under the REPORTS menu option.
To view the Transaction History for your RICAPOKER account:
- Sign In to your RICAPOKER account as normal.
- Click on the 'Transaction' link from the the 'History' menu.
- When the 'Transaction History' page appears, choose the various parameteres you wish to review.
then press the SUBMIT button.
Depositing Funds into Your Account
15. How do I deposit to my account?
RicaPoker accepts deposits made through a wide variety of methods.
Please click the 'BANKING' link on the top menu for full details on all payment methods.
16. What Depositing methods are available?
RICAPOKER accepts deposits made through a wide variety of methods.
Please click the 'BANKING' link on the top menu for full details on all payment methods.
Withdrawing funds from your account
17. How do I collect my winnings?
Winnings are directly paid into your RICAPOKER account. Prior to withdrawing funds from your RICAPOKER account
for the first time, you must provide us with a copy of a valid form of identification for the proof of your age.
Your first withdrawal of funds will be sent to you in the form of a cheque through normal post. Once you have
received at least one cheque deposit and we have confirmed it was cashed without any difficulties, your account
will be upgraded to allow further withdrawal methods including NETeller, MoneyBookers and others.
18. How do I provide Proof of Age?
As part of RICAPOKER policy and procedures, it is a requirement for players to provide a copy of a form of proof
of age identification within 90 days of creating a cash play account. Once you have provided this identification
to us, your account will be upgraded to AGE VERIFIED registration level.
There are four forms of identification for the proof of age that are accepted by RICAPOKER. Acceptable
documentations are Passport, Birth Certificate, Drivers License or Marriage Certificate that states both your
name and date of birth details.
The valid identification may be sent to us by email, Fax or Post.
If you intend to send your identification by EMAIL, you will first need to scan the identification and save it
in JPEG (.JPG) format. For security and compatibility reasons, we do not accept identification saved in other
formats.
If you intend to FAX or POST your identification, please have it enlarged by 200%, and on a light photocopy
setting, so as to ensure legibility.
Please email, Fax or Post your identification to:
EMAIL:
compliance@ricapoker.com
FAX NUMBER:
+ 1 604 608 4785 (Please substitute '+' for your international dialing code to reach Europe from your country
( 011 in USA, 00 in the rest of the world )
POSTAL ADDRESS:
RICAPOKER
c/o
BingoClix Media Inc.
Apartado Postal 572
Centro Colon
San Jose
Costa Rica
19. I'm unsure as to the security and privacy of any Identification information
I provide. Can you reassure me?
The RicaPoker Customer Information Policy pledges that any details disclosed by the player to RicaPoker will not
be sold or distributed to a third party.
RicaPoker sensitive player information is secured employing a modern technology.
20. What Withdrawal Methods are available?
If you have provided suitable identification and had your account upgraded to AGE VERIFIED
level, you will be able to withdraw funds from your account at any time via our selected methods.
21. How long will it take for my withdrawal to arrive?
Cheque withdrawals will normally take from seven to fourteen business days from the date of request to reach you
through normal post. However, this time period may vary.
For AGE VERIFIED players, withdrawals via MoneyBookers or NETeller will take up to 24-48 hours from the time of
request to appear in your MoneyBookers or NETeller account. Please note that the email address in your RICAPOKER
account must match that in your MoneyBookers or NETeller accounts. Otherwise the transactions between your
RICAPOKER account, and a MoneyBookers or NETeller account will not be successful. In this situation the withdrawal
request will then be cancelled and the funds returned back to your account
Games
22. What games do RICAPOKER have?
At RicaPoker we offer a variety of poker games, including Texas Holdem, Omaha, Stud as well as tournaments, and more.
23. What do I need to play the games?
You have the option at this time of choosing to play the RICAPOKER ONLINE games using either Macromedia Shockwave
8 or "FLASH" 6. Most Internet browsers come standard with "FLASH" 6 available but uninstalled. In order to activate
"FLASH" (if not already present and installed on your browser), when you first encounter a "FLASH" compatible website
you will be prompted in a popup window to install the "FLASH" program. Please confirm that the version number is 6 or
greater (it will be displayed in the popup window) and press the Yes button to continue. If a correct version of
"FLASH" is already active on your system you will be entered straight into the selected game.To play our "FLASH"
Instant Play games ensure that your browser checks for newer versions of stored pages on every visit. You can do this
in Internet Explorer by:
1. Selecting Tools--> Internet Options.
2. Clicking the Settings button in the middle of the message box.
3. Click on Every visit to the page.
4. Click on OK
5. Click on OK
You will also first need to ensure that your computer has Macromedia Shockwave installed.
Shockwave is a free download available from the Macromedia website.
24. Are the games free?
Players have the option of playing the games for FREE or for real.
25. Where can I find out detailed information on the game rules?
Detailed information on each game, including specific payouts, maximum and minimum bets, game odds and a
detailed explanation of game play can be found in the specific help file for each game.
26. How can I be sure the games are fair?
Our games are all thoroughly tested for stability and randomness, before they are implemented on our site. As such,
you can be assured that all game results are true and correct. Our support team are more than happy to explain the
details behind any specific game you play where you may have received a payout or loss result that you are unsure
of.
27.Where can I see my previous game play?
Information on your account game history can be accessed under the 'HISTORY' menu option in your account by
selecting the specific game history you wish to review.
Promotions
28. How can I become part of the Rewards program?
RICAPOKER hold specialized promotions, according to a variety of factors throughout the year. Promotional emails
are sent to our eligible players, prior to the beginning of each promotional period. If you are not certain about
whether you are subscribed to our mailing list, please send us an email,
requesting to receive emailed notifications of any future promotions.
29. How can I subscribe/unsubscribe from RICAPOKER promotions and newsletters?
If you wish to subscribe or unsubscribe from our promotions, please send an email to
helpdesk@ricapoker.com with the appropriate subject heading 'SUBSCRIBE' or 'UNSUBSCRIBE'. We must receive this
from the email address registered in your RICAPOKER account in order to process the request for security reasons.
30. How do I find out what current promotions RICAPOKER have on offer?
Information about our latest promotions is available on our site under PROMOTIONS on our top menu. The link to our
promotion page is also provided to all our customers who receive our monthly newsletter. You must be subscribed to
our mailing list and your account must not be currently blocked or excluded in order for you to receive our
newsletter and upcoming promotions.
31. I've just registered my account, where is my Sign Up Bonus?
Once you have made your first initial cash deposit to your account, your Sign Up Bonus will be credited to your pending poker bonus accont. (Terms and Conditions apply)
32. I think I might have a gambling problem, what advice can you give to help?
RICAPOKER is aware that occasionally some people develop problems with gambling.
those who feel they have a gambling problem are encouraged to contact 'Gamblers Anonymous'
33. What if I have a query that is not mentioned in the FAQ's?
If you have any enquiry that you cannot find an answer for in our FAQs section, please contact us.
To contact us simply click the 'Contact Us' Link on the bottom menu |
